The change and transformation in healthcare services also affects hospital management. Especially the increase in the costs of health services has led many health institutions to keep these increasing costs under control.
Increasing costs, on the one hand, have caused a decrease in the income of hospitals, and on the other hand, they have increased the competition between healthcare enterprises. The increasing competitive environment has led hospital managements to think about alternative management models, and concepts such as customer and market-oriented management and human resources management have begun to be used in hospital management models.